The toll-free number has garnered massive popularity. It is a free calling number for customers who can connect with the business to resolve their queries. But today, the toll-free numbers are integrated with IVR technology to offer better and streamlined customer support. So, why is IVR integration a smart move for the business? There are reasons aplenty that should prompt companies to use the combination of toll-free numbers in India and the IVR.
Streamlined Customer Support: The toll-free number in India is one of the easiest ways to attract consumers’ attention and ingrain the core brand values in their minds. The toll-free contact numbers assure the callers that they are calling an established entity. It strengthens the brand identity and helps build trust among customers. The toll-free phone number combined with IVR offers streamlined customer support. The communication process begins with better CX as callers or prospects need not spend anything to connect with the company.
Next, the IVR connects them to the department they are looking for easily. The callers press the corresponding key on their mobile phones as directed by the IVR. It connects them to the department they are looking for and enables them to get quick answers to their queries. The callers can also choose to speak with the agents and speak with them to resolve any issues they are facing.
Generate more leads: Toll-free and IVR – both used in conjunction help businesses generate more leads. The toll-free phone number attracts more and more leads to the company. The agents can proactively nurture these leads and get more conversions. The ‘Interactive Voice Response’ offers a highly organized communication system that provides customers quick answers to their queries.
Businesses can attract more customers and tap into the interests shown by the customers with the toll-free number India.
They can offer a streamlined customer engagement process. The software help businesses maximize their profitability with more leads and a higher number of conversions.
Personalised Experience: Businesses can deliver a high-quality personalized experience. Companies can offer streamlined customer support by integrating IVR into the toll-free number. When customers call the toll-free phone number, the IVR greets them with their names in their local languages. It creates a pleasing call experience for the customer. It helps businesses to provide high customer satisfaction. So, combining the toll-free number solution and the IVR help attract more customers and improve the customer acquisition and retention rate. It helps to maximize profitability, so it’s best for a business to invest in the software.
Manage large call volumes: The Indian toll-free number attracts prospects to a business with zero-calling costs. The next step is to provide the callers with an enhanced calling experience. The IVR and toll-free enable companies to respond to several calls simultaneously.
Omnipresence: Both technologies help businesses augment growth by increasing their availability to customers. The calls received on the toll-free number India and the IVR can be forwarded to the agents’ mobile phones and landlines. It helps businesses extend their availability beyond working hours and enable customers to get quick query resolutions. Companies must maintain omnipresence to keep acquiring more customers and get more retentions.
Easy setup and activation: Last but not least, companies must invest in a toll-free phone number and IVR because the software is easy to set up and activate. It is cost-efficient and can be set up with minimal infrastructure, unlike the traditional IT setup.
So, with the above discussion, we can conclude that toll-free numbers with IVR are indeed a smart move. Companies must adopt these technologies to streamline their client communication.
Investing in both technologies is a sound business decision for even small companies and start-ups because they get several benefits and can maximise profitability.
If you are looking forward to investing in these beneficial technologies and want to connect with a toll-free number India provider, then you must know about Knowlarity. Knowlarity is a leading cloud telephony company that offers Indian toll-free numbers at the best prices.
Buy the software at competitive prices with robust support from Knowlarity and integrate it with IVR.